F.A.Q. - Affordable web hosting provider - Full service web hosting solution provider

FAQ

F.A.Q

1.	Do I need to have a domain to set up an account with Hostmojo.com?

2.	Do you have an account management interface for configuring e-mails, viewing statistics, etc. ?

3.	How soon can I set up my account and transfer my domain?

4.	How many POP E-mail boxes do you provide?

5.	Does hostmojo.com provide Internet dial-up service?

6.	What is Microsoft® FrontPage® 2002 and do I have to use it?

7.	Do you have a tutorial on HTML?

8.	What is FTP?

9.	How do I update my pages?

10.	Do you support Microsoft® FrontPage® 98, 2000 or 2002?

11.	How does CGI work ?

12.	What language do CGIs need to be in ?

13.	Will I have access to my own cgi-bin directory?

14.	Do you provide Perl scripting support?

15.	Can you help me install my script ?

16.	How do I send e-mail?

17.	What is the SSL? Why is it required?

18.	Do you provide telephone support?

19.	What is virtual web hosting?

20.	Will I be able to access my domain name with or without the www?

21.	What do you mean by disk space?

22.	How can a web site help my business?

23.	Do you offer web page design services?

24.	What if I need more information about your products and services?

25.	Does hostmojo.com allow adult sites?

26.	Does hostmojo.com allow "bulk e-mail"?

27.	What can I do if I am having problems signing up for hosting?

28.	What contract and payment terms are available?

29.	How do I prepay my account?

30.	What credit cards do you accept for payment?

31.	What currency do you charge in?

32.	Can I pay in Canadian funds?

33.	Do you charge PST?

34.	If I pay in advance and I cancel will I receive the remaining balance?

35.	What payment options do you accept?

36.	Do you accept bank or wire transfers?

37.	How and where do I pay by check / money order?

38.	Will I receive an invoice each month for payment?

39.	Do you have a referral program?

1.	Do I need to have a domain to set up an account with Hostmojo.com?
	Yes, you will either need to register a new domain name or transfer your existing domain name to hostmojo.com's nameservers. Which are: ns1.hostmojo.com , ns2.hostmojo.com
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2.	Do you have an account management interface for configuring e-mails, viewing statistics, etc. ?
	Yes, you can manage your accounts by login in here : Login Now
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3.	How soon can I set up my account and transfer my domain?
	Just go to our hosting page and pick a hosting package that fits your needs. After you fill out your information, you can then contact the registrar of your domain and provide them with our nameserver information: ns1.hostmojo.com ns2.hostmojo.com Once payment is received, your account will be activated. Transfer of domains usually take 24-48 hours to be updated after you submit the changes to your registrar. Could happen sooner depending on the place you registered your domain.
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4.	How many POP E-mail boxes do you provide?
	All accounts regardless of which one you sign up with comes with Unlimited POP email accounts. This is in addition to the e-mail forwarding and unlimited aliasing capabilities that can be configured from your control panel. All e-mail accounts can be accessed by using any standard POP3 e-mail program, such as Microsoft® Outlook Express, Eudora, Pegasus.
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5.	Does hostmojo.com provide Internet dial-up service?
	Yes we Do. We offer two levels of dial-up service. We offer Free and Paid dial-up services. To learn more please take a look here.
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6.	What is Microsoft® FrontPage® 2002 and do I have to use it?
	Microsoft® FrontPage® is a web editor that makes website design easy by making and simplifying the creation of tables and frames. We offer FrontPage® extensions free of charge for our customers. You would need to obtain the FrontPage® software and install it on your computer. For more details see http://www.microsoft.com/frontpage.
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7.	Do you have a tutorial on HTML?
	We recommend to you the below web site to learn more about creating web pages with HTML. Related links: HTML Tutorial Starting Point http://www.mcli.dist.maricopa.edu/tut/index.html HTML Primer http://htmlprimer.com
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8.	What is FTP?
	FTP stands for File Transfer Protocol, and is the process by which files are uploaded to a remote host (server) for use elsewhere, such as display on a website. FTP allows you to transfer files (upload or download) from computer to computer.
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9.	How do I update my pages?
	You maintain your web pages, images, and scripts locally and upload them to the web server at your leisure via FTP. You can overwrite existing files or transfer a new file.
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10.	Do you support Microsoft® FrontPage® 98, 2000 or 2002?
	Yes, Hostmojo.com can support Microsoft® FrontPage® 98, 2000 or 2002.
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11.	How does CGI work ?
	CGI programs are programs that actually execute on the web server, not on the client's computer. They retrieve data that was sent from user input, manipulate it, and then return a message to the browser. CGI programs can be written in almost any computer programming language, as long as that language will execute on the server that it resides. Our servers support ASP (active server pages), VB Script and the 32 bit Windows.exe files created by C/C++ and Visual Basic.
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12.	What language do CGIs need to be in ?
	We support CGI scripts in Active Server Pages and any (.exe) script
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13.	Will I have access to my own cgi-bin directory?
	All customers have access to their own local cgi-bin in which they may place their own custom CGI scripts. CGI is often used to accomplish tasks which are not supported by basic HTML, such as a "hit" counter or guest book or a form that forwards e-mails to an e-mail address. You may use this directory to set up ASP scripts that you write or find elsewhere on the Web.
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14.	Do you provide Perl scripting support?
	Yes we do offer Perl scripting support.
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15.	Can you help me install my script?
	Typically this is a charged service, but contact our support department and we will help work out an appropriate deal with you.
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16.	How do I send e-mail?
	E-mail is sent using an SMTP mail server. You can send e-mail with an SMTP server even if you don't have a POP account (to receive mails). You can check your e-mail with a POP account whether or not you have an SMTP server. They are completely separate. In order to send mail though, you will need to use mail.yourdomain.com or your ISP's SMTP servers. Contact your ISP on how to use there SMTP servers.
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17.	What is the SSL? Why is it required?
	For an excellent resource on SSL basics, please go to http://www.verisign.com/site/ssl.html. Information sent from one computer to another computer can pass through numerous other computers before it reaches the destination. These intermediary computers can monitor and replace the information that we are sending. So to safeguard privacy, we encrypt information before we send it over the Internet. So the encrypted data is meaningless for these intermediary person and also if the data is changed , the intended recipient will know it was altered. SSL is a protocol used for this encryption purpose. The Certification Authorities (CA) issues certificates. A certificate is a file that contains certain identifying information. The file is signed with the CA's private key to guarantee its authenticity. Both clients and servers can have certificates. When a server sends its certificate to a client, the process is called server authentication. When a client sends a certificate to a server, the process is called client authentication. Both the browser and the server use an SSL security handshake(exchange of certificates) to initiate a secure TCP/IP connection. The client and server agree on the level of security they will use and how to fulfill authentication requirements for their connection. After the handshake, the only role of SSL is to encrypt and decrypt the WWW service byte stream. The WWW service and the Web browser encrypt all the information in both request and response, including: The URL the client is requesting Any submitted form contents, such as credit card numbers Any WWW service user names and passwords. All data the server sends back to the client

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18.	Do you provide telephone support?
	No, telephone support is not currently offered. All support (billing, technical and sales) is provided exclusively through e-mail and live chat help. To ensure prompt and professional service, our Customer Care Center is staffed with experienced individuals 24 hours, 7 days a week. Generally, normal non-critical inquiries are responded to in less than 24 hours, while escalations are addressed in less than one hour.
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19.	What is virtual web hosting?
	We specialize in Virtual Web Hosting which means that you can find a home for your web site on our web servers and establish a presence on the Internet. We can help register your own domain name which will become your unique address on the World Wide Web. E-mail can be addressed to your domain (e.g. WWW.YOURNAME.COM ) , so you will not have to announce a new e-mail address if you change Internet providers.
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20.	Will I be able to access my domain name with or without the www?
	Yes, you will be able to access the domain name with or without the WWW in the beginning. For example, you could access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".
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21.	What do you mean by disk space?
	Disk space refers to the amount of server disk storage your account is allocated. This space is used to store your html files, graphics, log files and all other files that make up your Web site as well as POP mail messages.
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22.	How can a web site help my business?
	What if you could set up storefronts - 24 hours a day, 7 days a week - in every worldwide location in which there was a phone line? You know that your business would grow; you would be able to reach customers that you weren't able to before. Instead of being within the reach of only those who walk by your store on the main street or see your ad in the yellow pages, with Internet Site you can reach people in the next state or across the world. The power of the internet is almost limitless.
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23.	Do you offer web page design services?
	Yes we do. To find out of all the design services and turnkey web site solutions. Please visit the Services section of our site.
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24.	What if I need more information about your products and services?
	If you require more information about our products and services please contact our sales team here and they will be glad to assist you.
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25.	Does hostmojo.com allow adult sites?
	Yes, but no illegal sites. Please review Hostmojo.com's Terms of service (TOS)
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26.	Does hostmojo.com allow "bulk e-mail"?
	No, hostmojo.com does not allow the E-mail POP3 accounts or the hostmojo.com E-mail Servers to be used for the purpose of sending unsolicited or "bulk e-mail". The reasons for this are quite numerous but the main problem involves the security of our Web and e-mail servers against retaliatory flames, so called e-mail "bombs", and various attacks, that such use would inevitably generate. While we make every effort to secure our servers from these kinds of attacks, if we were to permit our clients to engage in "bulk e-mail" practices we would jeopardize the security and integrity of the e-mail and Web services for all our clients. Please see our TOS
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27.	What can I do if I am having problems signing up for hosting?
	You can contact our customer support team and we will be able to help guide you through the sign up process or find a alternative solution to help sign you up. To get help with this please go here.
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28.	What contract and payment terms are available?
	There are NO contracts to sign . We offer hosting based on monthly payments or yearly payments at a discounted price. To learn more about our hosting and payment options please visit our hosting section our our site.
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29.	How do I prepay my account?
	All customers are provided with various payment term options when they sign up for service. Accounts can either be paid monthly, or annually. If a customer commits to pay annually (12 months), they will receive a discounted price when signing up.
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30.	What credit cards do you accept for payment?
	We accept Visa, Mastercard and American Express for payments.
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31.	What currency do you charge in?
	All fees charged are in US dollars.
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32.	Can I pay in Canadian funds?
	Canadian Dollars are accepted.
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33.	Do you charge PST?
	We only charge PST if you are ordering from Canada, these charges are included with the hosting price.
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34.	If I pay in advance and I cancel will I receive the remaining balance?
	Yes. Since all fees are charged at the beginning of each month, any cancellations will be effective as of the end of that month. If your account has been paid in advance and a credit remains on your account, we will refund you the remaining credit.
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35.	What payment options do you accept?
	We only accept payment by credit cards (Visa, Mastercard, American Express), Paypal, check or money order.
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36.	Do you accept bank or wire transfers?
	No. Currently we do not accept payment by bank or wire transfers. We only accept payment by credit cards (Visa, Mastercard, American Express), Paypal, check or money order.
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37.	How and where do I pay by check / money order?
	If you are paying by check please make it payable to: Hostmojo.com. and send to: Hostmojo.com 876 New Scotland Rd New Scotland, New Brunswick E1G 3K7, Canada The check should be in US or Canadian Dollars. We ask our clients who pay by check to send us a check covering the first year.
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38.	Will I receive an invoice each month for payment?
	No, we do not send out bills since you can retrieve all your information through our online support pages. You can either retrieve your invoice or your statement at any time for your convenience.
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39.	Do you have a referral program?
	Not currently but will soon in the near future.
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